Hoodie guide 

• Double Fabric Hood with self colour flat hood cords
• Kangaroo Pouch Pocket with reinforced stitching
• Ribbed Cuff and Hem
• Twin Needle Stitching detail

65% Cotton-35% Polyester

T-Shirt guide 

Crop Top guide

XS 8 S 10 M 12 L 14 XL 16

 95% Cotton, 5% Elastane. Grey: 85% Cotton, 10% Viscose, 5% Elastane

Crop Hoodie Guide

52% ringspun combed cotton/48% polyester.

• Brushed back fleece.
• Drop shoulder style.
• Unlined hood.
• Self colour drawcord.
• Ribbed cuffs.
• Unfinished raw hem.

All of our stickers are made using highest quality vinyl and cut using our top of the range Graphtec cutter to ensure the best quality is achieved and topped with our easy apply paper transfer tape. 

Vinyl stickers require careful application and aftercare to make sure they last as long as possible and for you to get the most out of our products.

 Application of vinyl

1. Completely clean and dry the surface area using IPA ( rubbing alcohol). We advice you not to use wax based products or if you've used any kind of sealant on the surface area the decal will not stick. Make sure surface area is completely dry.
2. Carefully peel the backing paper away from the transfer tape at a sharp angle. (If the decal does not stick to the tape try rubbing it on a flat surface with a flat object I.E a credit card.)
3. Align the decal and press it onto the desired surface. Firmly run a credit card across the transfer tape making sure the decal adheres to the surface. (look out for any air bubbles and flatten them out using the card.)
4. Please allow 10-20 miniutes for the vinyl to adhere to the surface then slowly peel away the transfer tape from the top of the decal. If any part of the decal starts to come up with the tape, rub over that part of the decal with the card and try to peel the tape again.

All sun strips are universal size then they will need to be trimmed once on the vehicle. 

All air release sunstrips should be applied dry. do not wet apply. 

Clean the application area with alcohol. Because glass is porous, glass should be cleaned several times, especially if rainex or wax has ever been used. 

HELPFUL TIPS

• DO NOT apply to hot or very cold surfaces (less than 10 degrees for normal vinyl and less than 15 degrees for special effects) AS THIS WILL CAUSE THE APPLICATION TO FAIL AS THE VINYL WILL NOT ADHERE CORRECTLY. 
• Measure your space before applying.
• Decals are NOT re-usable once applied. Apply with care and patience.
• After removing decal from packaging, lay flat and smooth out with a flat object i.e credit card.
• Adhesive  takes 48-72 hours to fully adhere.
• When cleaning take care to not apply too much force to decal, e.g jet washing as this could cause the decal to lift from the surface or come off completely.
  
  
  

  Colour Disclaimer

  Although we do our best to make sure that the colours displayed on our Website are accurate, the actual colours may vary. Differences in monitors and the device you use to view the website will result in subtle differences in colour and textures.

  ALL Colours shown online are for guidance and information ONLY.

To begin with, we ship worldwide, dependant on location the delivery time and cost will differ.

We use the Royal Mail service for all deliveries via UK 1st Class and 2nd class system. We will always aim to pack and dispatch your order from us within 1 - 5 working days but please allow up to 10 for personalised orders. During busy piriods this could be longer. Please message us before placing your order if you need the items with a quick turn around so we can update you with our current dispatch times. For the UK, 1st class usually gives a 1-3 working day delivery time. 2nd Class gives a 2-5 day delivery time. Both of these are not guaranteed and we are not to be held responsible for a delay in delivery but if you still have not received your delivery within 10 working days please contact us.

PLEASE NOTE. That dispatch times are different to shipping times. When selecting the postage this is shipping times with Royal Mail or DPD and not our dispatch times. 

Please note that Saturdays and Sundays are not regarded as working days by Royal Mail. International delivery can vary from five to seven working days to Europe and three to four weeks to Zone 1 and 2. Customer is fully responsible to pay any VAT, import cost, clearing fees. We the seller are only responsible for shipping the product. You the customer are responsible for paying any import cost such as VAT, duties, and clearing fees, upon delivery. 

It's worth noting that if you do not give us a complete delivery address or make a mistake when inputting the address through our system, you will most likely not receive your parcel. If you have made a mistake, please make sure to E-Mail us ASAP so we can rectify the mistake and get your order sent out.

Our shipping prices are solely based on the Royal Mail published prices, calculated by size and weight although they are very competitive against other delivery companies so rest assured you’re getting the best possible value for a comprehensive service.

What happens if my order hasn't arrived?

If you're in the UK and your order hasn't arrived within 10 days, please send us an email bringing this to our attention and we will do our best to solve the issue. Leaving it longer than this makes it harder to resolve but we will try our best to resolve every situation.

We receive proof of delivery on each order that we send out. If we discover that Royal Mail has attempted and failed delivery, the parcel will be held at your local sorting office. This is then your responsibility to collect or arrange a re-delivery using their system.

If the goods are lost by Royal Mail, you will need to open a claim against them, but please keep in touch with us so that we can help to resolve this.

For outside the UK, circumstances can vary and parcels can take a little longer, so please contact us within 4 weeks if your parcel hasn't arrived.

Returns
All products purchased from CL Vinyl Design in any case, must be returned within 28 days of the original purchase date.

If 28 days have passed since your purchase, we can not offer you a refund.

When you post the item, please make sure you receive proof of postage.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns are only eligible if your item meets the following conditions:

Clothing: The item of clothing must be complete with tags and be in a condition for us to resell.

This means the item must be unworn and not have been washed in any way.

Furthermore we cannot accept returns if the item returned has stains, fibres and/or animal/human hair,

It is not a personalised/made to order items. Unless a mistake is made our end we will not offer a refund or remake on personalised items.

The item must have no holes, tears, or rips, and must not have any strong odours such as smoke or perfume.

Products must be returned in their original condition and packaging with all included items.

You are responsible for the cost of the return shipment.

If the item is a sticker, the backing must NOT be peeled off or used in any way. We must be able to resell any product that is returned.

In the event that you receive a faulty item, we will replace the item free of charge as long as we are notified within 48 hours of receiving the product. Send an E-Mail to clvinyldesigns@hotmail.com

We will need evidence of the faulty item so that we can investigate how / why the issue happened and how to prevent any future occurrence. We will reimburse the postage cost of the return.

Additional non-returnable items:
- Gift cards

- Personalised items

- Made to order items

- All heat transfer store items come with a eight-week warranty. This eight-week warranty begins the day of purchase. Once an item is outside of this window we will not take any action to replace or exchange the item. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

When returning an item to us, ask for proof of postage or opt for recorded delivery.

This way you’ll be able to track the item and if it goes missing you’ll have proof of delivery. If the item goes missing without this, we will not be able to offer you a refund.

We do not and will not replace or refund any items that have been used, and / or damaged. This includes rips, stains, and anything that would prevent resale.

If you are returning a product that is a result of a mistake made by CL Vinyl Design, such as us sending the incorrect sizing or wrong item, the postage cost for an exchange is ours.